Terms of Service

01Agreement to these terms

These terms govern your use of the Tinoora website. By browsing this site or submitting an enquiry through it, you accept them. If you do not accept them, please do not use the site.

Tinoora is a cybersecurity and digital forensics firm with headquarters in Bonaberi, Douala, Cameroon. References to "we", "us", and "our" mean Tinoora. References to "you" mean the person using this website, and the organisation you represent if you are acting on its behalf.

02What this website is for

This website describes our services and gives you a way to reach us. The content is provided for general information.

Nothing on this site is professional security, legal, regulatory, or compliance advice for your situation, and it should not be relied on as a substitute for an engagement with a qualified adviser. Descriptions of frameworks, methodologies, and controls are summaries, not implementation guidance.

03No client relationship is created here

Browsing this site, sending us an enquiry, or receiving a reply does not create a client relationship, and it does not oblige us to act for you.

A client relationship begins only when both parties sign an engagement letter, statement of work, or master services agreement. Where that signed agreement and these terms disagree, the signed agreement prevails for the work it covers.

04Enquiries and emergency contact

We aim to answer general enquiries within 24 hours and we monitor our emergency hotline around the clock. These are service targets rather than guarantees, and they do not create a contractual response obligation unless a signed agreement says so.

If you are dealing with an active breach, ransomware, or an attack in progress, telephone the hotline on +237 677 270 405. Do not rely on the web form alone for a matter that is time critical.

05Information you send us through this site

The contact form is not a secure evidence channel. Do not use it to send credentials, privileged or confidential material, forensic evidence, or personal data about third parties. Tell us what you need at a high level and we will agree an appropriate secure channel with you.

Unless we have signed a confidentiality agreement with you, we treat material you send through this website as non-confidential. We will still handle it in line with our Privacy Policy.

You confirm that anything you submit is accurate, that you are entitled to send it, and that it does not infringe the rights of anyone else.

06Acceptable use

You agree not to:

• Use this website for any unlawful purpose, or in breach of any applicable law or regulation
• Attempt to gain unauthorised access to this website, its servers, or any connected system or account
• Probe, scan, or test the vulnerability of our systems without our prior written permission, other than as allowed under the responsible disclosure section below
• Interfere with the availability or integrity of the site, including through denial of service or the introduction of malicious code
• Harvest content or contact details by automated means, including scraping and bulk downloading
• Impersonate any person or organisation, or misrepresent your affiliation with one
• Use our content, service descriptions, or methodology summaries to build or market a competing offering

07Responsible disclosure

We are a security firm and we welcome reports about weaknesses in our own systems. If you believe you have found a vulnerability in this website, report it to incident@tinoora.com with enough detail for us to reproduce it, and give us a reasonable period to fix it before you disclose it publicly.

We will not pursue action against research carried out in good faith that respects these limits: no accessing, modifying, or exfiltrating data that is not yours; no degrading or disrupting the service; no social engineering of our staff, clients, or suppliers; no physical attacks; and no automated testing that generates significant load.

08Intellectual property

The content of this website, including text, layout, graphics, the Tinoora name and logo, and the arrangement of our service and methodology descriptions, belongs to us or to our licensors and is protected by intellectual property law.

You may view this site and print or download extracts for your own internal evaluation of our services. You may not otherwise copy, republish, adapt, or commercially exploit any part of it without our written permission.

09Framework and certification references

We refer to standards and frameworks such as ISO 27001, the NIST Cybersecurity Framework, EBIOS RM, MITRE ATT&CK, OWASP, and data protection regimes including the GDPR. Those names and marks belong to the organisations that own them.

A reference on this site means that we work to the framework in question. It is not a claim of endorsement, affiliation, accreditation, or certification by the body that owns it, unless we state that a specific certification is held and identify the certifying body.

10Availability and changes to the site

We work to keep this site available, but we do not guarantee uninterrupted or error free access. We may change, suspend, or withdraw any part of it, including content and features, without notice.

Content is kept up to date as far as is reasonable, but it may become out of date, and we are not obliged to update it.

11Links to other websites

Where we link to a third party site, we do so for convenience. We do not control those sites, we do not endorse their content, and we are not responsible for what they do with your data. Their own terms and privacy policies apply.

12Disclaimers and limitation of liability

This website and its content are provided on an "as is" and "as available" basis, without warranties of any kind to the fullest extent permitted by law, whether express or implied, including warranties of accuracy, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, or data, arising out of your use of this website or your reliance on its content. Nothing in these terms excludes or limits liability that cannot be excluded or limited under the applicable law, including liability for fraud, or for death or personal injury caused by negligence.

This section concerns your use of this website. Liability for work performed under an engagement is dealt with in the agreement covering that work.

13Indemnity

You agree to indemnify us against claims, losses, and reasonable costs arising from your use of this website in breach of these terms, or from material you submit through it in breach of the rights of a third party.

14Governing law and jurisdiction

These terms and any dispute arising from them or from your use of this website are governed by the law of the Republic of Cameroon. The courts of Douala have jurisdiction, without prejudice to any mandatory right you may have to bring proceedings in the courts of your own country of residence.

15Changes to these terms

We may revise these terms from time to time. The version published on this page, with the date it was last updated, is the version that applies. Continuing to use the site after a change means you accept the revised terms.

16How to contact us

For questions about these terms, write to contact@tinoora.com or telephone +237 677 270 405. Our headquarters are in Bonaberi, Douala, Cameroon.